Report Service Concern
Customer Service Concern Web Submission
Please contact our technical support team at 1-888-965-5511, choose option 1, then option 2; or by email email@example.com. Our team will work with our network technicians to bring forward a solution.
Technical Support Hours of Operation:
- Weekdays: 8:00am - 10:00pm
- Weekends: 8:00am – 10:00pm
If you find your concern is not being resolved please contact our customer service team at 1-888-965-5511, choose option 1, then option 3; or by email firstname.lastname@example.org.
Customer Service Hours of Operation:
- Weekdays: 8:00am – 6:00pm
- Saturdays: 9:00am – 5:00pm
If you continue to experience service concerns, please contact Laurie Tynski, Customer Care Manager
1-888-965-5511, ext 359 or by email email@example.com.
Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so, and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may want to visit its website www.ccts-cprst.ca or call toll free 1-888-221-1687.